To secure a booking with us, the client must pay a deposit of 50% of the total trip price. All bank transfer fees and money transfer charges must be covered by the client.
Please note that this deposit is required to purchase train tickets, Machu Picchu entrance tickets, transportation, meals, camping arrangements, and other services.
Once the deposit has been received and the booking confirmed, the outstanding balance must be paid to MACHU PICCHU TREKKER no later than 30 days before the departure date. If the balance is not paid within the specified period, MACHU PICCHU TREKKER will consider the booking canceled by the client.
If a booking is made within 15 days of the departure date (applicable only to certain alternative trekking routes), the full amount must be paid at the time of booking.
Failure to pay any outstanding balance before departure will prevent the client from participating in the trek or tour.
Final acceptance of any participant is subject to the receipt and review of all required forms, documents, and payments.
The deposit is non-refundable. Clients who make reservations by telephone, fax, or email will be deemed to have read the booking conditions. By booking a trip with us, clients are understood to accept these conditions, and their reservation will be accepted on that basis.
A booking is accepted and becomes final on the date MACHU PICCHU TREKKER receives the client’s deposit. From that moment onward, a binding contract is established between MACHU PICCHU TREKKER Agency, LLC, and the client.
The contract is entered into between MACHU PICCHU TREKKER Agency, LLC, and the client and includes all persons whose names appear on the booking form. The person signing the form warrants that they have full authority to act on behalf of all persons listed therein and confirms that all such persons are aware of and accept these conditions.
To confirm your trip, you must provide us with all your personal information, including your full first and last names exactly as they appear on your passport, date of birth, nationality, passport number, and details of any pre-existing medical conditions that may affect your ability to complete the trip.
Your booking cannot be confirmed until all this information has been provided.
All MACHU PICCHU TREKKER packages are subject to itinerary changes due to various circumstances.
MACHU PICCHU TREKKER reserves the right to cancel or modify any trip due to river conditions, road conditions, weather, or the political situation. We also reserve the right to cancel any trip if the client is deemed unfit to participate due to age, health problems, lack of physical fitness, intoxication, or other similar circumstances.
Tours that cannot take place due to the circumstances mentioned above, such as adverse weather conditions or the political situation, will not be refunded or rescheduled for a later date.
The price and duration of a trek will not change once the client has registered. No refunds will be provided for itinerary changes or public land closures.
MACHU PICCHU TREKKER shall not be responsible for any charges arising from changes to the departure time or date of a tour, flight, or other means of transportation that are beyond its control.
Any modification to the original booking must be confirmed by the person who signed the booking form.
If the client requests any changes to the itinerary after receiving the travel itinerary confirmed by MACHU PICCHU TREKKER, a modification fee of US$50 will be charged, in addition to any costs or fees imposed by our suppliers as a result of the change.
If the modification is requested within 48 hours before the trek, the fee will be US$100 per person.
Although every reasonable effort will be made to accommodate modifications and additional requests, availability cannot be guaranteed.
Services may be transferred from one client to another, subject to availability and the terms and conditions imposed by the suppliers.
If any member of the group is unable to travel, the booking may be transferred to another eligible person, provided that written notice is submitted at least 30 days before the departure date.
An administrative fee of US$50 will be charged, in addition to any costs imposed by MACHU PICCHU TREKKER’s suppliers.
For certain tickets, such as entrance tickets to the Machu Picchu archaeological site, Huayna Picchu Mountain, or the Inca Trail, new tickets must be purchased because these tickets are non-transferable. Such purchases will be subject to availability.
The client may cancel a booking at any time, provided that written notice of cancellation is sent to MACHU PICCHU TREKKER Travel Agency.
The deposit paid to reserve the trip is non-refundable.
Payments for Machu Picchu entrance tickets, Inca Trail permits and reservations, and train tickets are non-refundable due to the policies of the Peruvian government and the relevant operators.
All other bookings canceled less than 45 days before the tour departure date will be subject to the following cancellation charges:
| Notice before departure | Cancellation charge on the price of refundable services |
|---|---|
| 45 to 22 days | 40% |
| 21 to 9 days | 75% |
| 8 days or less | 100% |
If part of a booking is canceled, the remaining members of the group may be required to pay additional charges, such as minimum occupancy supplements or single-room supplements.
If the trip is postponed, an administrative fee equivalent to 15% of the trip price will be charged, plus any amounts already spent on non-refundable subcontracted services.
The remaining balance may be used toward future trips with MACHU PICCHU TREKKER Travel Agency.
Please note that the program deposit is non-refundable during the 30 days preceding the departure date.
Although MACHU PICCHU TREKKER Travel Agency will make every effort to operate tours as advertised, by entering into this contract, the client acknowledges that it may be necessary or advisable to modify the itinerary or content of a tour due to prevailing local conditions.
MACHU PICCHU TREKKER Travel Agency reserves the right to cancel or modify any facilities, services, or prices, including accommodation and other arrangements, at any time, and to substitute alternatives of comparable monetary value without compensation. The agency accepts no responsibility for any loss of enjoyment or satisfaction resulting from such changes.
If any significant change is known at the time of booking, the client will be informed immediately.
A significant change is defined as one that affects at least one out of every three full days of the itinerary or substantially changes the overall character of the contracted product.
If a significant change becomes necessary after the booking has been made, MACHU PICCHU TREKKER Travel Agency will inform clients as soon as reasonably possible.
In the event of a significant change, the client may choose to:
These options will apply provided that the significant change is not caused by force majeure circumstances.
Force majeure circumstances include wars or threats of war, riots, civil unrest, labor disputes, terrorist activities, natural or nuclear disasters, fires, adverse weather conditions, technical or maintenance problems affecting transportation, changes resulting from an airline canceling or rescheduling flights, changes of airline or aircraft type, and other similar events beyond the control of MACHU PICCHU TREKKER Travel Agency.
MACHU PICCHU TREKKER Travel Agency shall not be responsible for any charges arising from changes to the departure time or date of a tour, flight, or other means of transportation that are beyond its control.
If prices increase in the Cusco destination, the travel agency will absorb the increase provided that it is less than 5% of the total package price.
If the increase exceeds 5%, the corresponding difference will be charged to the client.
The client is responsible for ensuring that they have a valid passport, all necessary visas and permits, vaccinations, and preventive medications that may be required by the authorities of the countries visited throughout the duration of the tour.
Information on these matters and other related topics is provided in good faith; however, MACHU PICCHU TREKKER Travel Agency accepts no responsibility for such information.
Some MACHU PICCHU TREKKER Travel Agency itineraries are designed to allow participants to experience the authentic natural environment of the places they visit.
As a result, these itineraries involve a certain degree of personal risk and exposure to potential hazards that may cause physical or emotional injury, paralysis, death, or damage to the client, the client’s property, or third parties.
The client understands that these risks cannot be eliminated without compromising the essential nature of the activity and therefore accepts them as part of the tour.
The client acknowledges that they are aware of their physical condition and state of health and, having taken this information into account, voluntarily accepts the risks described above.
The client releases MACHU PICCHU TREKKER Travel Agency from liability for any accidents or injuries that may occur in connection with the client’s state of health, physical condition, or other circumstances.
For your protection, we strongly recommend purchasing travel insurance.
Travel insurance may cover trip cancellation or interruption, delays, medical expenses, emergency assistance, baggage, and baggage-related delays, helping protect your financial investment.
The medical coverage included in the policy will also satisfy our requirement for health insurance coverage.
Medical clearance is required for prospective participants over the age of 70 and under certain circumstances, such as a history of cardiovascular disease, chronic illnesses, and other medical conditions or risk factors.
Please inform your guides if you take any medication, pills, or other treatments, or if you suffer from any chronic illness, so that accidents or emergency situations can be prevented.
If you have a first-aid kit, bringing it along on the trek will be very helpful for the benefit of all group members.
All clients are expected to assess whether their physical condition is suitable for the requirements of their chosen itinerary before making a booking.
Travelers with pre-existing illnesses or medical conditions are advised to consult a healthcare professional before undertaking their chosen trip.
Minors under the age of 18 traveling unaccompanied will not be accepted on tours operated by MACHU PICCHU TREKKER Travel Agency. However, older teenagers may be considered for participation provided that they are accompanied by a parent or legal guardian who assumes full responsibility for the minor.
MACHU PICCHU TREKKER Travel Agency reserves the absolute right to reject any booking at its discretion.
Clients agree to respect the authority and decisions of MACHU PICCHU TREKKER Travel Agency employees, group leaders, and representatives throughout the tour.
If, in the opinion of these individuals, a client’s health or behavior, before or after departure, may jeopardize the safe, comfortable, or satisfactory operation of the tour, the client may be excluded from all or part of the tour.
In the event of illness, MACHU PICCHU TREKKER Travel Agency may take whatever measures it considers appropriate and recover the corresponding costs from the client.
All participants on tours operated by MACHU PICCHU TREKKER Travel Agency must comply with the laws and regulations of the countries visited.
Any failure to comply with such laws and regulations will release MACHU PICCHU TREKKER Travel Agency from any obligations it might otherwise have under these booking conditions.
Any person suffering from an illness or disability, or receiving treatment for any physical or medical condition, must disclose the true nature of that condition at the time of booking.
The person must also arrange for the provision of any medication or other treatment they may require during the tour.
Failure to disclose this information will constitute a breach of the booking conditions and may result in the participant being excluded from the tour. In such circumstances, all amounts paid will be forfeited.
If the client has any complaints regarding the services or arrangements provided during the tour, they must notify the group leader or another representative of MACHU PICCHU TREKKER Travel Agency promptly so that every effort can be made to resolve the situation.
MACHU PICCHU TREKKER Travel Agency can only attempt to resolve problems of which it has been made aware.
Reporting a complaint as soon as the problem arises during the trip will allow the agency to correct the situation or provide compensation, where appropriate.
If the issue remains unresolved, the complaint must be submitted in writing to MACHU PICCHU TREKKER Travel Agency within 28 days after the completion of the trip.
At all times, the decision of the guide or company representative shall be final in all matters that may endanger the safety and well-being of the tourist group.
The client must strictly comply with the laws, customs, and drug regulations in force in Peru.
If the client violates the above provisions or adversely affects the well-being of the group, the guide or company representative may order the client to leave the tour without any entitlement to a refund.
Some of our expeditions include the participation of a professional photographer. In such cases, you agree that we may use photographs of you taken during the trip for advertising and promotional purposes in any medium we choose.
You grant us a perpetual, worldwide, and irrevocable license to use such photographs for the advertising and promotion of our company.
Bookings will be considered confirmed upon payment of a 50% deposit. The remaining balance must be paid 30 days before the start of the service in Cusco.
Western Union
An additional fee of 4.5% of the deposit will apply to transfers made through Western Union to cover transfer costs. This amount will be charged at the time the deposit is paid.
Website: www.westernunion.com
PayPal
Visit www.paypal.com and, if you have an account, enter your login details (username and password). Then select the “Send Money” option and enter the following email address:
info@machupicchutrekker.com
MACHU PICCHU TREKKER Travel Agency cannot guarantee the accuracy of information contained in brochures issued by hotels, resorts, or other establishments that have not been published by the agency itself, even when such information is provided to the client as an additional service.
MACHU PICCHU TREKKER Travel Agency accepts responsibility for ensuring that the holiday booked by the client is provided as described in the final version of the travel itinerary that the client will receive upon arrival, and for making reasonable efforts to ensure that the services meet an acceptable standard of quality.
MACHU PICCHU TREKKER Travel Agency acts solely as an intermediary and under the following legal conditions: although every possible precaution is taken, the agency shall not be held responsible for injuries, illnesses, damage, losses, additional expenses, accidental delays, or other irregularities that may result from the intentional or negligent acts or omissions of companies or individuals providing or participating in transportation, accommodation, or other services related to the operation of the tour.
The agency shall also not be responsible for events arising from natural disasters, social unrest, or other similar causes.
